Main Duties
The Senior Technical Support Specialist supports servers, network, firewall, and common office productivity and instructional software, and will be specialize as an infrastructure admin.
 
Responsible of
 

• Effectively manage and troubleshoot the network.
• Effectively manage the school access points and switches and troubleshoot any issue occurred.
• Effectively manage the firewall and troubleshoot any issue occurred.
• Effectively manage the servers and their contents.
• Effectively manage the active directory and its features.
• Manage CCTV systems.
• Follow up on the escalated tickets raised to the services providers.
• Respond to escalated tickets from other support staff to be solved.

 
Skills

• High communication skills
• Critical thinking
• High Analytical skills
• Problem solving (Recommend solutions to repetitive issues)
• self-directed learning
• Team player

 
Certificates

• Bachelor degree in Computer Science or any related field
• CCNA certified is preferable.
• Minimum 5 years’ relevant experience